About This Privacy Policy
Prestige Servicing ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and otherwise process personal information in connection with our automotive servicing operations and website at www.psgc.com.au.
This policy applies to all customers, website visitors, and individuals who interact with Prestige Servicing. We comply with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).
Important: By using our services or website, you consent to the collection and use of information as described in this policy. If you do not agree with our practices, please do not use our services.
What Information We Collect
Personal Information
We collect personal information necessary to provide our servicing and repair services, including:
- Contact Details: Name, phone number, email address, residential and business addresses
- Vehicle Information: Vehicle identification number (VIN), registration number, make, model, year, colour, and engine specifications
- Service Records: Details of work performed, repair history, maintenance schedules, and technical findings
- Payment Information: Credit card details, bank account information, invoice records, and payment history (processed securely through third-party payment processors)
- Communication Records: Email correspondence, phone messages, and service requests
Special Categories of Information
In some cases, we may collect sensitive personal information such as:
- Health information (if relevant to vehicle modifications or accessibility requirements)
- Driver's license information (for verification purposes)
Website Information
When you visit our website, we automatically collect:
- IP address and browser type
- Pages visited and time spent on each page
- Referring website URL
- Cookies and similar tracking technologies for website functionality and analytics
How We Collect Information
We collect information through:
- Service intake forms and quotation requests
- Phone and email communications
- In-person interactions at our workshop
- Website forms and contact pages
- Vehicle inspections and diagnostic scans
- Payment processing systems
How We Use Your Information
We use the personal information we collect for the following purposes:
Primary Service Delivery
- Providing automotive servicing, repairs, and maintenance
- Providing quotes and cost estimates
- Scheduling appointments and managing bookings
- Communicating about your service and repairs
- Maintaining vehicle service records and history
Billing & Administration
- Processing payments and managing accounts
- Issuing invoices and receipts
- Debt collection (if necessary)
- Compliance with tax and legal obligations
Communication & Marketing
- Sending service reminders and appointment confirmations
- Following up with quality feedback requests
- Promotional emails (only with your consent)
- Responding to inquiries and complaints
Business Operations
- Improving our services and website functionality
- Troubleshooting and technical support
- Fraud detection and prevention
- Complying with legal obligations and regulations
- Insurance and warranty management
Vehicle & Technical Data
Vehicle diagnostic and technical data may be used to:
- Accurately diagnose mechanical and electrical issues
- Provide informed repair recommendations
- Document vehicle condition and service quality
- Support warranty claims and technical support
Marketing Consent: We will only send you promotional materials if you have given us explicit consent. You can opt out of marketing communications at any time.
Disclosure & Sharing of Information
When We May Share Your Information
We do not sell or trade your personal information. However, we may disclose information in the following circumstances:
Service Providers
- Payment Processors: Credit card and payment processing companies
- Parts Suppliers: When necessary to order parts or provide warranty services
- IT & Website Services: Website hosting, email, and cloud storage providers
- Insurance: Insurance providers for warranty and liability claims
Legal Requirements
We may disclose information when required by law or in response to:
- Court orders or legal proceedings
- Government or regulatory authority requests
- Law enforcement inquiries
- Protection of legal rights or safety
Business Transfers
If Prestige Servicing is involved in a merger, acquisition, or asset sale, your information may be transferred as part of that transaction. We will provide notice if such change occurs.
Vehicle Auction or Sale
If a vehicle is sold at auction or by a third party, we may provide relevant service history and technical information to facilitate the transaction, with consent where practicable.
No Third-Party Marketing
We do not disclose your contact information to third parties for their direct marketing purposes without your explicit consent.
Security & Data Storage
Information Security
We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction, including:
- Secure physical storage of documents in locked filing systems
- Password-protected digital systems and databases
- Encrypted payment processing and data transmission
- Limited employee access to personal information (need-to-know basis)
- Regular security reviews and updates
Data Retention
We retain personal information for as long as necessary to provide our services and comply with legal obligations:
- Service Records: Retained for 7 years (Australian consumer protection law)
- Financial Records: Retained for 5 years (taxation requirements)
- Contact Information: Retained while you are an active customer, plus 2 years
- Website Analytics: Retained for 12 months
Secure Disposal
When information is no longer needed, we securely destroy it by shredding physical documents and securely deleting digital records.
Note: While we take reasonable precautions, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security of your information.
Your Privacy Rights
Access to Your Information
You have the right to request access to the personal information we hold about you. To do so, contact us in writing with your request. We will provide this information within 30 days (or as required by law), subject to privacy and security considerations.
Correction of Information
If you believe any personal information we hold about you is inaccurate or incomplete, you may request that we correct it. We will take reasonable steps to update or correct the information promptly.
Deletion of Information
You may request deletion of your personal information, subject to our legal obligations to retain certain records (such as tax and service history information). We will inform you if deletion is not possible and explain why.
Opt-Out of Marketing
You can opt out of promotional emails and marketing communications at any time by:
- Clicking the "unsubscribe" link in any marketing email
- Contacting us directly with your request
- Requesting to be removed from our mailing list
Complaints
If you believe we have breached the Australian Privacy Principles or your privacy rights, you may lodge a complaint with us. We will respond to your complaint within 30 days. If you are not satisfied with our response, you may also lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
No Automated Decision-Making
We do not use automated systems to make decisions that have legal or significant effects on you without human review and your consent.
Cookies & Website Technologies
What Are Cookies?
Cookies are small text files stored on your device that help us recognize you and improve your website experience.
How We Use Cookies
- Essential Cookies: Required for website functionality (e.g., login sessions)
- Analytics Cookies: Help us understand how visitors use our website
- Preference Cookies: Remember your preferences and settings
Cookie Management
You can control cookies through your browser settings. Most browsers allow you to refuse cookies or alert you when cookies are being sent. Note that disabling cookies may affect website functionality.
Third-Party Services
We may use third-party analytics services (such as Google Analytics) that place cookies on your device. These services have their own privacy policies governing their collection and use of data.
External Links & Third Parties
Our website may contain links to external websites and third-party services. This Privacy Policy applies only to Prestige Servicing. We are not responsible for the privacy practices of external websites, and we recommend reviewing their privacy policies before providing any personal information.
Third-party services we use (payment processors, email services, etc.) have their own privacy policies and terms of service. We recommend reviewing these before engaging with their services.
Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will post the updated policy on our website with an updated "Last Updated" date.
Material changes to this policy will be communicated to you via email (to your last known email address) or through prominent notice on our website. Your continued use of our services after changes indicates your acceptance of the updated policy.