Frequently Asked Questions

Prestige Servicing is an independent car service and repair workshop at Shop 13, 511 Olsen Avenue, Ashmore, on the Gold Coast. We service all makes and specialise in European cars. Here are the questions we get asked most.

Where is Prestige Servicing located?

Prestige Servicing is at Shop 13/511 Olsen Ave, Ashmore QLD 4214, on the Gold Coast, across from the Hope service station and Aldi. Call 0401 195 036 before you drop in.

What are your opening hours?

The workshop is open Monday to Friday, 8:30am to 4:00pm, and closed on weekends and public holidays. Please drop your car off early in the day if you need it back the same afternoon.

Can you service my new car without voiding the warranty?

Yes. Under Australian Consumer Law, a new car warranty can't be voided just because an independent workshop did the service. The service must follow the manufacturer's schedule and specifications, use parts and fluids that meet the manufacturer's standard, and be recorded in the logbook. We do all three. If your car has a dealer extended warranty, check its terms, because some of them require dealer servicing.

Do you stamp the logbook?

Yes. Every logbook service is carried out to the manufacturer's schedule and the logbook (or digital service record) is updated when the job is done. For brands without a paper logbook, we update the digital/online service record.

What makes and models do you service?

All makes and models: European, Japanese, Korean and Australian-delivered cars. We have particular expertise in Porsche, Mercedes-Benz, BMW, Audi, Volkswagen, Volvo and Land Rover.

Are you a European car specialist?

Yes. Our founder Ryan Schmidt is a trade-qualified, Porsche-trained Master Technician, and we use OEM-level diagnostic equipment for European vehicles.

How much does a car service cost?

It depends on your car, its kilometres and what the logbook calls for. The price varies by vehicle (for example, filter cost and oil capacity), so we quote every job before we start. Send us your car, rego and kilometres at psgc.store/service-quote for a free, no-obligation quote.

Do you give quotes before starting work?

Yes. Every job is quoted before work begins, and if we find anything else during the service we contact you for approval before doing extra work.

What's included in a service?

Every service includes a 30-point inspection report along with the items your manufacturer's schedule calls for, such as oil and filter changes. We also check and top up all fluids, adjust tyre pressures and vacuum the car.

Do you sell and fit tyres?

Yes. We supply and fit all tyre brands, from entry level to premium. Our fitted prices include fitting and balancing. Send your tyre size at psgc.store/tyre-quote and we'll come back with options. We don't do wheel alignments in-house at the moment.

How do I find my tyre size?

Your tyre size is printed on the sidewall of the tyre and looks like 225/45R17 94W. It's often also on a placard inside the driver's door jamb. Send us those numbers for a fitted price.

Do you do brake repairs?

Yes. We do full brake inspections and replace pads and rotors, using components suited to your vehicle and how you drive it. If you notice squealing, grinding, a soft pedal or vibration under braking, book an inspection as soon as you can.

Do you still offer mobile servicing?

No. Prestige Servicing no longer offers mobile servicing. All servicing and repairs are now done at our workshop at Shop 13/511 Olsen Ave, Ashmore (Southport area). Get a quote at https://www.psgc.store/service-quote or call 0401 195 036.

Is Prestige Servicing the same business as Prestige Mobile Servicing?

Yes. Prestige Servicing is what Prestige Mobile Servicing became. It's the same owner, Ryan Schmidt, now with a fully equipped workshop in Southport. The phone number is still 0401 195 036.

Do you do pre-purchase inspections?

Yes. We check all major systems before you buy and give you a written report that we're happy to talk through. This is especially useful for used European cars. Inspections are done at our Ashmore workshop only, so the car needs to be brought in.

Can you diagnose warning lights and electrical faults?

Yes. We use OEM-level diagnostic equipment to find the cause of engine lights, ABS and airbag lights and auto electrical faults, from alternators and starters to ECU problems.

Do you repair clutches, transmissions and suspension?

Yes. We do manual clutch replacements, automatic transmission servicing, and steering and suspension repairs. We look for the root cause before replacing parts.

Is your work guaranteed?

Yes. Repairs are covered by our parts and labour warranty. Our warranty covers parts and repairs we provide for a minimum of 12 months or 20,000 km, whichever comes first, unless otherwise specified.

How do I book?

Book online through our Mechanic Desk booking page, or call or text 0401 195 036 during business hours. We confirm bookings by SMS or email and send a reminder the day before.